Job Description

Patient Engagement Coordinator

Workplace:

Onsite - Mohali (Phase 8-A)

Shift Timing:

Night Shift (Compulsory)

Compensation:

?20,000/month onwards

Apply at:

hr@5tekmedical.com

Overview

We are looking for an enthusiastic

Patient Engagement Coordinator/Customer Care Coordinator

to become part of our healthcare operations team. This position focuses on

building strong communication with patients

, ensuring that appointments are scheduled smoothly, and queries are addressed promptly. You will serve as a vital link between patients and the care team, helping improve the overall healthcare experience.

Freshers with

excellent English skills and confidence in communication

are encouraged to apply. Structured

training sessions

will be offered to get you up to speed.

Responsibilities

Connect with patients to schedule, confirm, and follow up on appointments through

phone calls, emails, and messages

. Keep patient data updated in

Excel sheets, EMR systems (Athena knowledge is an advantage), and other internal platforms

. Provide clear, polite, and solution-oriented responses to patient inquiries. Work closely with internal departments to support smooth healthcare operations. Track performance metrics including call volumes, appointments scheduled, and timely follow-ups. Maintain accuracy in documentation while meeting departmental daily/weekly goals.

Ideal Candidate Profile

Strong

English communication abilities

(both written and verbal). Working knowledge of

Microsoft Office tools

- Word, Excel, and Outlook. Typing proficiency of at least

35 WPM

with accuracy. Detail-oriented with strong

organizational and multitasking skills

. Positive, adaptable, and eager to work in a team-driven environment. Comfortable working under deadlines and handling a fast-paced workflow. Prior exposure to

customer service, healthcare coordination, or similar roles

(1-3 years) will be an added advantage.

What We Offer

Hands-on training and guidance for skill enhancement. A supportive workplace culture that values

growth and collaboration

. Career progression opportunities within a rapidly growing healthcare solutions company. Competitive salary with additional performance-based rewards.

Mandatory Conditions

Flexibility to work

night shifts

(aligned to US hours). Availability to work

onsite at our Mohali Phase 8-A office

.
If you are passionate about patient interaction, possess strong communication skills, and are ready to build your career in healthcare operations, we'd love to connect with you.

Send your updated CV to:

hr@5tekmedical.com

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person