Patient Engagement Coordinator/Customer Care Coordinator
to join our healthcare support team. This role involves
direct interaction with patients
, ensuring they receive timely communication, support, and appointment coordination. You'll act as the
first point of contact
for patient queries, helping streamline their care journey through effective follow-up and communication.
Fresh graduates with
strong English and communication skills
are welcome to apply.
Comprehensive training
will be provided.
?
Key Responsibilities
Serve as a liaison between patients and healthcare providers.
Manage patient outreach via
calls, emails, and text messages
to schedule or confirm appointments.
Update and manage patient information using
Excel, EMR systems (Athena experience preferred), and internal tools
.
Respond to patient inquiries professionally and empathetically.
Collaborate with internal teams to ensure high levels of
patient satisfaction and engagement
.
Maintain accurate records and reports as per departmental KPIs (calls, appointments, follow-ups).
Meet daily performance targets and demonstrate strong attendance reliability.
Who We're Looking For
Excellent spoken and written English communication skills.
Proficiency in
Microsoft Office 365
(especially Excel, Outlook, Word).
Fast and accurate typing skills (minimum
35 WPM
).
Strong multitasking ability and attention to detail.
A
positive attitude
, team player mindset, and willingness to learn.
Able to work independently under pressure and meet tight deadlines.
Prior experience in
customer service or healthcare coordination
is a plus (1-3 years preferred).
Why Join Us?
Opportunity to work in a
growing healthcare technology environment
.
On-the-job training to build technical and soft skills.
Positive and supportive work culture.
Clear growth paths and performance incentives.
Important Requirements
Must be available for
night shift
work (US time zones).
Must be able to work
onsite in Mohali, Phase 8-A
.
If you're passionate about
patient care, communication
, and want to grow in a
fast-paced healthcare environment
, we'd love to hear from you.
Send your updated resume to:
hr@5tekmedical.com
Job Type: Full-time
Pay: ?20,000.00 - ?40,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Work Location: In person
Speak with the employer
+91 9056710352
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