Job Description

Managing incoming and outgoing calls from leads customer service inquiries

Identifying and assessing customers' needs to achieve satisfaction

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales leads from received data base from concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a client service representative

Requirements:

Minimum degree with 2-5 years of experience in customer care for the sales process

Familiarity with CRM systems technical knowledge for data updating in the system

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills in the voice process for this position

Preferred ability to multi-task, prioritize and manage time effectively in the process

Should be Proficient in Bengali and multiple languages speaking ability is an advantage

Preferable who are willing to relocate Hyderabad for work from office position.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Customer Care - Voice: 5 years (Preferred)
Language:

Bengali (Required)
Work Location: In person