Job Description

Job Title:

Customer Support Associates

Department:

Sales & Marketing

Experience:

Minimum 3 Years

Qualification:

MBA (Mandatory)

Job Location:

Noida

Job Summary

We are seeking an experienced customer support associates (

Tele Caller)

with a minimum of

3 years of relevant experience

and strong

Advanced Excel skills

. The candidate will be responsible for handling customer communication, lead generation, follow-ups, and preparing MIS reports. The role demands excellent communication skills, data accuracy, and the ability to work in a target-driven environment.

Key Responsibilities

Make outbound calls to prospective and existing customers for lead generation, sales support, and follow-ups. Handle inbound customer calls and resolve queries in a professional manner. Explain company products/services clearly and confidently. Maintain accurate call logs, customer data, and follow-up records in

Excel

. Prepare daily, weekly, and monthly

MIS reports using Advanced Excel

(Pivot Tables, VLOOKUP/XLOOKUP, dashboards, charts). Track leads, conversion status, and performance metrics. Coordinate with sales and marketing teams for lead closure. Ensure adherence to calling scripts, quality standards, and company policies. Achieve assigned calling and conversion targets. Maintain confidentiality of customer and company data.

Required Skills & Competencies

MBA qualification

(Marketing / Sales / Operations preferred). Strong verbal communication and interpersonal skills. Good negotiation and persuasion abilities.

Advanced Excel proficiency

(MIS, data analysis, reporting). Strong organizational and time management skills. Ability to handle pressure and meet deadlines. Familiarity with CRM systems is an added advantage.

Preferred Candidate Profile

Experience in B2B / B2C telecalling or sales support roles. Result-oriented, self-motivated, and disciplined. Comfortable working in a fast-paced and target-based environment. Immediate or short notice period candidates preferred.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person