Job Description

About the Role

We are hiring enthusiastic and customer-oriented

Customer Care Associates

to support our

blended process

that includes handling calls, emails, and chats. This role requires excellent communication skills, strong problem-solving ability, and flexibility to work in

UK & US shift timings

.

Key Responsibilities

Manage customer interactions through calls, emails, and chats. Provide accurate information about products and services. Record and update customer details in the CRM system. Handle customer queries and complaints with professionalism. Escalate complex issues to the appropriate department for quick resolution. Ensure high levels of customer satisfaction and meet service quality standards.

Requirements

Graduate/Undergraduate with

excellent English communication skills

. 0-2 years of experience in customer service (voice/email/chat) preferred. Good typing speed and knowledge of MS Office/CRM tools. Strong listening, problem-solving, and interpersonal skills.

Willingness to work in UK & US shifts (rotational).

What We Offer

Competitive salary + incentives. International process exposure (UK & US clients). Training and career growth opportunities. Supportive and collaborative work environment.
Job Types: Full-time, Fresher

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 8264039946