Job Description

About the Role:

We are hiring enthusiastic and customer-focused

Customer Care Associates

for a

UK shift (monthly rotational)

in a product-based company. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through job postings within the organization.

Key Responsibilities:

Handle inbound and outbound calls, emails, and chats for UK-based customers Resolve product or service-related queries in a professional and timely manner Maintain accurate records of customer interactions in the CRM system Ensure excellent customer satisfaction by providing empathetic and effective support Meet performance metrics such as response time, resolution rate, and quality standards

Requirements:

Excellent communication skills in English (spoken and written) Ability to work in

UK shifts with monthly rotational schedule

Prior customer support/BPO experience is an advantage (freshers welcome) Strong problem-solving and interpersonal skills Basic knowledge of customer service tools and CRM systems preferred

Benefits:

Opportunity to work with a

product-based company

Internal Job Posting (IJP) program for career growth Positive work environment with learning opportunities

Shift:

UK shift (Monthly rotational)

Language:

English (Required)

Job Types: Full-time, Permanent, Fresher

Pay: ₹260,000.00 - ₹360,000.00 per year

Benefits:

Health insurance Provident Fund
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 8264039946