. The ideal candidate should be confident, well-spoken, and capable of handling customer interactions across various channels. Basic knowledge of CRM tools is a plus.
Key Responsibilities:
Handle customer queries via phone, email, and chat in a professional manner.
Ensure prompt resolution and follow-up on customer concerns.
Maintain customer data and call records accurately.
Provide a smooth and pleasant customer experience.
Coordinate with relevant teams for issue resolution.
Additional Notes:
Basic knowledge of CRM tools will be helpful for managing customer information and interactions.
Training will be provided for CRM usage if required.
Requirements:
Minimum 1 year of customer service experience preferred.
Excellent communication and interpersonal skills.
Comfortable using basic computer tools and applications.
Working Days:
Monday to Saturday
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Experience:
Customer Support (Voice): 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Work Location: In person
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