Job Description

Job Title:

Customer Service Executive (Hybrid)

Location:

Camac Street, Kolkata

Job Type:

Work from Office

Gender Preference:

Female candidates only

:

We are hiring

Customer Service Executives

. The ideal candidate should be confident, well-spoken, and capable of handling customer interactions across various channels. Basic knowledge of CRM tools is a plus.

Key Responsibilities:

Handle customer queries via phone, email, and chat in a professional manner.

Ensure prompt resolution and follow-up on customer concerns.

Maintain customer data and call records accurately.

Provide a smooth and pleasant customer experience.

Coordinate with relevant teams for issue resolution.

Additional Notes:

Basic knowledge of CRM tools will be helpful for managing customer information and interactions.

Training will be provided for CRM usage if required.

Requirements:

Minimum 1 year of customer service experience preferred.

Excellent communication and interpersonal skills.

Comfortable using basic computer tools and applications.

Working Days:

Monday to Saturday

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Experience:

Customer Support (Voice): 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person