Exotic India offers a unique selection of products that reflect the cultural traditions and lifestyle of India. We bring the best of India to enhance your living, touching every space and corner of your life. Our range of handpicked products are created and acquired, adhering strictly to our policy of Fair Trade, and celebrate India's famed arts, crafts, and spiritual depth with the aim to make India's culture and art accessible to all. We pride ourselves on fostering a dynamic and inclusive work environment where employees are encouraged to grow both personally and professionally.
Job
Description
Role Summary:
We are looking for a detail-oriented and proactive
Customer Care Associate
to be manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
Key Responsibilities
Answering customers' inquiries via call, chat, and social media. Providing the right information.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer's feel supported and valued.
Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Communicates with other departments to answer customer's inquiries, solve their problems and fulfil their needs
Building lasting relationships with clients and other team members based on trust and reliability.
Required Skills & Competencies
Good communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers.
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explore.
Familiar with Zoho & Wati Software.
Qualifications & Experience
Graduate from a recognized university .
Having 2 Years of working experience in Customer Care.
What You Will Get Here
Salary - 20k - 25k per month.
Health Insurance
Provident Fund
Learning and development opportunities
Collaborative and supportive work environment
Employee discounts on Exotic India Art products
Leave Encashment
How to Apply
Interested candidates are invited to submit their resume and cover letter to
hr@exoticindia.com
. Please include
" Customer Care Associate "
in the subject line of your email.
Job Type:
Full-time
Working Days:
Monday-Saturday
Shift Timing:
09:30 AM - 06:30 PM
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
How soon you can join ?
Education:
Bachelor's (Required)
Experience:
Customer support: 2 years (Required)
Communication skills: 1 year (Required)
Language:
English (Required)
Work Location: In person
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