Job Description

Job Title:

Customer Support Executive

Location:

Bhopal, Madhya Pradesh (Work From Office)

Job Type:

Full-Time | Permanent

Process:

Voice (Inbound & Outbound)

Shift & Schedule

Rotational Shifts 6 Days Working 1 Rotational Week Off

Eligibility Criteria

Graduation (Any Stream) is mandatory Freshers & Experienced candidates can apply Good communication skills (Hindi & English) Basic computer knowledge Versant Level 4 (required)

Roles & Responsibilities

Handle inbound and outbound customer calls professionally. Assist customers with queries, complaints, and service-related concerns. Provide accurate information and ensure customer satisfaction. Record and maintain complete interaction details in the system. Escalate unresolved or complex issues to the respective department. Achieve assigned performance and productivity targets while adhering to company policies.

Key Skills Required

Good verbal communication Active listening Problem-solving attitude Customer-centric approach Ability to work in a fast-paced environment
Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Required)
Location:

Bhopal, Madhya Pradesh (Required)
Work Location: In person