Job Description

Job Title:

Customer Success Associate

Work Mode:

Work From Office

Open Positions:

80

About the Role

We are hiring

Customer Success Associates

for an international voice process under the

Roche

line of business. The role involves handling customer queries professionally, providing accurate support information, and ensuring a high-quality customer experience.

Eligibility Criteria

Education:

Graduates & Undergraduates - both eligible

Experience:

Minimum

1 year of International Voice Process experience

is required

Healthcare background will be preferred

Communication:

Excellent spoken English (must meet communication evaluation standards)

Assessment:

Versant C1

is mandatory

Compensation & Work Structure

Salary:

Up to

?35,000 CTC

(depending on experience and interview performance)

Working Days:

5 days/week

Week Off:

Rotational

Shifts:

Rotational shifts

Cab Facility:

Two-way cab

available (within approved hiring zone)

Key Responsibilities

Manage customer interactions via

calls

in a courteous and professional manner Understand customer needs and provide accurate information or resolution Maintain service quality and adhere to SLAs and process compliance Log and document interactions effectively Escalate complex cases as per standard procedures

Interview Process

HR Screening Round Operations Interaction Client Round
Job Type: Full-time

Pay: ₹25,000.00 - ₹31,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Experience:

International voice process: 1 year (Required)
Location:

Gurugram, Haryana (Required)
Work Location: In person