Job Description

About the Role:

We are looking for a smart, detail-oriented team member who can handle customer communication, admin coordination, and basic inside sales support. This role is critical to ensure smooth daily operations and follow-ups across platforms.

Key Responsibilities:

Customer Support

Respond to customer queries on WhatsApp, Instagram, email & marketplaces Handle order status updates, returns, delays, and resolution cases

Order Coordination

Generate shipping labels, update tracking details Work with delivery partners to resolve delivery issues Coordinate replacement or sample shipments

Admin & Coordination

Maintain inventory, returns, and payment records in Excel/Google Sheets Follow up with account managers (Amazon, Flipkart, etc.) Assist with paperwork, reimbursement updates, and team coordination Call shortlisted candidates for interviews and follow up with new hires

Inside Sales & Lead Follow-up

Respond to IndiaMART and JustDial leads Follow up on warm leads via WhatsApp/call Help create and send quotations or basic product info

What We're Looking For:

Good spoken & written communication skills Basic Excel/Google Sheets knowledge Organized and proactive, able to follow up without reminders Willingness to learn and grow into a broader role Prior experience in D2C, FMCG, or ecommerce is a plus

Why Join Us?

Get hands-on exposure to a growing FMCG brand Opportunity to grow into roles across operations, marketing, or sales Be part of a mission-driven team building healthier everyday foods
Job Type: Full-time

Pay: Up to ?23,000.00 per month

Education:

Diploma (Required)
Language:

English (Required)
Location:

Faridabad, Haryana (Required)
Work Location: In person