Customer Billing Voice Process

Year    TS, IN, India

Job Description

:



We are looking for enthusiastic and motivated professionals to join our

Customer Billing Voice Process

team. The ideal candidate will have strong communication skills, problem-solving ability, and a customer-first mindset.

Roles & Responsibilities:



Handle

inbound/outbound customer calls

related to billing inquiries and payment issues. Verify and process billing information accurately. Address and resolve customer queries regarding invoices, payment discrepancies, and refunds. Maintain and update customer account information in the system. Ensure adherence to

SLA and quality standards

while managing customer interactions. Identify recurring billing issues and escalate to appropriate teams. Provide

timely feedback

to improve billing processes and customer satisfaction. Collaborate with cross-functional teams to resolve complex billing challenges. Generate reports related to billing queries, call logs, and resolution metrics. Maintain professional communication and ensure a

positive customer experience

at all times.

Skills & Competencies:



Excellent

spoken and written English communication

skills. Strong

analytical and problem-solving abilities

. Ability to work in

US Shifts

. Familiarity with

billing software and CRM tools

is a plus. High degree of

accuracy and attention to detail

. Customer-oriented with

good interpersonal skills

.
Job Types: Full-time, Permanent

Pay: ₹388,000.00 - ₹490,000.00 per year

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Work Location: In person

Speak with the employer


+91 77021 92277

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Job Detail

  • Job Id
    JD4423088
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TS, IN, India
  • Education
    Not mentioned
  • Experience
    Year