Job Description

Location:

Chennai - Valasaravakkam

Timings:

9:30 AM - 6:00 PM

About Heguru India

Heguru India is a fast-growing early childhood education brand focused on holistic right-brain development for children aged 0.6 to 12 years. Backed by a proven Japanese methodology, we deliver scientifically designed programs that nurture cognitive, creative, and emotional intelligence in young learners.

Role Overview

As a

Customer Associate,

you will be the

single point of contact

for parents and play a critical role in building trust, nurturing relationships, and supporting admissions. This role focuses on

lead engagement, parent communication, follow-ups, and coordination with the center sales team

to ensure a smooth and positive parent journey from inquiry to enrolment. This position is ideal for individuals who enjoy interacting with people, explaining value-driven programs, and working in a structured, process-oriented environment.

Key Responsibilities

1. Parent Engagement & Communication

Handle inbound and outbound calls to parents/leads generated through marketing campaigns, referrals, and events. Clearly explain Heguru programs, benefits, schedules, and admission processes. Understand parent needs and guide them to the appropriate next step (demo session / campus visit).

2. Lead Management & Follow-ups

Maintain accurate lead records in the CRM system. Ensure timely and consistent follow-ups via calls, WhatsApp, email, and SMS. Track parent interest levels and update lead status regularly.

3. Demo & Appointment Coordination

Schedule demo sessions (virtual or in-center) and campus visits for parents. Coordinate with Parent Child Counsellors and the Head of Center to ensure smooth execution. Send reminders and confirmations to parents to improve show-up rates.

4. Admissions & Conversion Support

Support the admissions team by nurturing warm leads and assisting in conversion closures. Address basic objections related to program structure, fees, and schedules. Escalate complex queries to the counsellor or center leadership when required.

6. Reporting & Process Compliance

Prepare daily call logs, follow-up trackers, and lead status reports. Meet assigned call, follow-up, and conversion benchmarks. Adhere to company policies, CRM processes, and communication guidelines.

Who We're Looking For

0-3 years of experience in customer relationship management, telecalling, inside sales, or admissions support (Education, ed-tech, healthcare, or service industry preferred). Strong verbal communication skills in English and the local language. Pleasant personality with a patient, empathetic, and parent-friendly approach. Comfortable working with targets, follow-ups, and CRM systems. Willingness to work on weekends and coordinate with field teams.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person