to join our team and deliver outstanding service to our customers. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth customer experience across va
Job Title: Customer Support Executive
Location:
Pune
Job Type:
Full time
Experience Level:
Fresher
Job Summary:
We are looking for a
Customer Support Executive
to join our team and deliver outstanding service to our customers. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth customer experience across various channels (phone, email, chat, etc.).
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
Identify and resolve customer issues efficiently and empathetically
Escalate complex issues to the appropriate department or supervisor
Maintain detailed records of customer interactions in CRM tools
Follow up with customers to ensure satisfaction
Provide product/service information and resolve any emerging problems
Work closely with internal teams to improve customer experience
Meet performance KPIs including response time, resolution rate, and customer satisfaction scoresrious channels (phone, email, chat, etc.).
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
Identify and resolve customer issues efficiently and empathetically
Escalate complex issues to the appropriate department or supervisor
Maintain detailed records of customer interactions in CRM tools
Follow up with customers to ensure satisfaction
Provide product/service information and resolve any emerging problems
Work closely with internal teams to improve customer experience
Meet performance KPIs including response time, resolution rate, and customer satisfaction scores
Required Skills & Qualifications:
Excellent communication skills (verbal and written)
Strong problem-solving abilities and a customer-first mindset
Ability to multitask and work in a fast-paced environment
Basic computer proficiency and familiarity with customer service software
High school diploma or equivalent (Bachelor's degree preferred)
Prior experience in customer support or similar role is a plus
Job Types: Full-time, Permanent, Internship
Pay: ₹15,000.00 - ₹16,500.00 per month
Benefits:
Provident Fund
Work Location: In person
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