Job Description

Job Title:

Customer Support Executive

:

We are looking for a proactive and customer-focused

Customer Support Executive

to manage online orders and provide excellent customer service. The role primarily involves confirming customer orders by sharing soft copies via WhatsApp/Email and handling day-to-day store operations.

Key Responsibilities:

Confirm online orders by contacting customers through calls, WhatsApp, or email Share order details and soft copies (invoice/order summary) with customers Resolve customer queries related to orders, delivery, payments, and returns Manage and update orders on the online store dashboard Coordinate with logistics and fulfillment teams for smooth order processing Handle order cancellations, modifications, and follow-ups Maintain accurate customer and order records Ensure a positive customer experience and high order confirmation rate

Requirements:

Good communication skills (Hindi & basic English preferred) Basic knowledge of online shopping platforms (Shopify preferred) Ability to handle multiple orders and customers efficiently Basic computer and WhatsApp handling skills Prior customer support experience is a plus

Job Type:

Full-time / Part-time

Location:

Work from Office / Work from Home (as applicable)

Job Types: Full-time, Permanent, Fresher

Pay: ?10,245.27 - ?25,463.64 per month

Benefits:

Cell phone reimbursement Work from home
Work Location: In person