Job Description

We are hiring - Customer Care Executive (Operations)

Location: Kalyan | Department: Operations

West Pioneer Properties (India) Pvt. Ltd. is looking for a dedicated and detail-oriented

Customer Care Executive

to support mall operations and ensure smooth coordination between retailers, customers, and internal teams.

Key Responsibilities:

Handle retailer concerns and coordinate with relevant departments Prepare and analyze daily/weekly operational reports Organize events for patrons and retail partners Coordinate with MEP, Security, Housekeeping, Parking & Project teams Support fit-out work, snag reporting, and renovation coordination Manage compliance documentation with government departments Assist in rent, CAM, and utilities collection Oversee parking operations and staff management Maintain records, operational checklists, and SOPs

Requirements:

Graduate (MBA preferred) Strong communication and coordination skills Proficient in MS Office 2-5 years of experience in retail/mall operations Minimum age: 25 years
Job Types: Full-time, Permanent

Pay: ₹11,283.88 - ₹28,311.26 per month

Benefits:

Provident Fund
Experience:

Customer support: 3 years (Required)
Work Location: In person