CUSTOMER APPLICATION ENGINEER
THE OPPORTUNITY
BACKGROUND:
Our Customer Support team is dedicated to leveraging IVALUA procurement solutions for our customers post go-live. The RUN team is still growing in order to guarantee the satisfaction of a growing number of customers. In this context of growth, we are looking for a Software Customer Support Engineer.
ROLE:
Within the RUN team, you work on a portfolio of clients in the US. You manage the customer relationship on the maintenance of these applications in operational and technical terms. You process customer requests which may be anomalies, support requests, change requests or a migration to a new major version. You will be the dedicated contact for our customers and partners in terms of technical expertise. You will own enhancements, Upgrades and Application Performance Tuning Activites. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
Management of customer relations on the application
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