Job Description

Customer Care Executive

Position Summary:

We are seeking a proactive and customer-centric Customer Care Executive to manage customer interactions, handle reservations, analyze reviews, and support relationship milestones. The role emphasizes accurate data handling, strong communication skills, and continuous professional development.

Key Responsibilities:

Understand and Analyze Customer Reviews

Monitor and tag customer reviews across all relevant platforms.

Analyze reviews to identify key customer sentiments, trends, and service gaps.

Share insights with internal teams to support service improvement initiatives.

Reviews Data Tagging & Reporting

Accurately tag all customer feedback and reviews in the system.

Generate and submit daily, weekly, and monthly reports on customer interactions and feedback.

Ensure consistency and accuracy in all data reporting tasks.

Customer Satisfaction Management

Handle customer queries and concerns with empathy and professionalism.

Ensure timely and satisfactory closure of all feedback loops in coordination with Restaurant Managers (RMs).

Reservation Calls and Enquiry Handling

Manage incoming reservation calls efficiently and courteously.

Confirm bookings, process requests, and update CRM or reservation systems accurately.

Respond promptly to all customer enquiries related to reservations, services, and special requests.

Customer Relationship Milestone Engagement

Engage on call with customers during key milestones such as birthdays, anniversaries, or loyalty events.

Conduct timely outreach and follow-ups to strengthen customer relationships.

Personalize interactions to enhance customer experience and loyalty.

Professional Development & Self-Improvement

Participate actively in training and upskilling programs.

Set and achieve personal development goals aligned with company expectations.

Suggest process improvements and actively seek feedback for self-improvement.

Qualifications:

Bachelor's degree in any field (preferred: Hospitality, Business, Communication).

1-2 years of experience in customer service, reservations, or client engagement.

Excellent verbal and written communication skills.

Proficiency in Microsoft Office (especially Excel).

Strong organizational skills and attention to detail.

Key Competencies:

Customer empathy and relationship management

Data accuracy and analytical thinking

Effective communication and call handling

Proactiveness in feedback and improvement

Time management and multitasking ability

Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person

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