Respond to customer inquiries via phone, email, or in-person in a professional and courteous manner.
Understand customer needs and provide accurate information about products or services.
Handle complaints and resolve issues promptly to ensure customer satisfaction.
Assist customers with billing, account queries, and technical support when necessary.
Maintain detailed records of customer interactions and transactions.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Provide feedback to improve customer service processes and enhance customer experience.
Stay updated on product knowledge, promotions, and company policies.
Job Type: Full-time
Pay: From ?12,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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