Job Description

SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why Choose Us?

Partnerships with Industry Leaders:

We are a Google and Microsoft partner, staffed by certified professionals.

Global Presence:

As a multinational corporation, we have clients and employees across the globe.

Structured Environment:

We follow CMMI Level-5 compliant processes to ensure quality and efficiency.

Timely Salaries:

We have consistently paid salaries on time since our inception.

Job Stability:

Despite market fluctuations, we have not had to lay off employees.

Work-Life Balance:

Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts. Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.

Eco-Friendly Workplace:

We promote health and well-being with special anti-radiation and energy removal features in our offices. We prioritize the job security of all our employees. We celebrate all festivals with enthusiasm and joy.

Yearly Appraisals:

Exceptional performers can receive over 100% increments during appraisals. We recognize and reward top performers on a monthly basis for their outstanding contributions. We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation

: Customer Accounts Executive

Experience Range :

2+ years

What is the work?

Act as the primary point of contact for clients, ensuring clear and consistent communication throughout the project lifecycle. Provide consultancy on upselling and cross-selling opportunities from our range of web, mobile, and open-source solutions. Coordinate closely with both the project team and clients to ensure smooth execution of deliverables, maintaining alignment on expectations and timelines. Facilitate project planning, including scheduling, task allocation, and progress tracking, to ensure timely delivery of projects. Independently handle client leads and follow through to project completion, effectively managing estimations in collaboration with the technical team. Conduct regular client meetings, transforming functional requirements into actionable project plans. Target-driven and proactive in identifying opportunities to enhance client satisfaction and business growth. Strong knowledge of web and mobile development technologies is essential. Must possess exceptional interpersonal and communication skills, with the ability to interact professionally with all stakeholders. Experience in international sales, SME exposure, and willingness to work extended hours if required.
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