Job Description

Job Title:

Customer Service Executive

Location:

Noida, Sector-2

Industry:

Freight Forwarding / Logistics

Experience Required:

1-4 Years (in Freight Forwarding/ Logistics Industry)

Gender:

Female Candidates Only

About the Company:

Sky2C Freight Systems (I) Pvt. Ltd. is a well-established international freight forwarding company, offering reliable and cost-effective logistics solutions worldwide. We specialize in air, ocean, and ground freight services, customs clearance, and supply chain management tailored to meet the diverse needs of our clients.

Job Overview:

We are looking for a dynamic and detail-oriented

Customer Service Executive

to join our team in Noida Sector-2. The ideal candidate should have prior experience in customer service within the freight forwarding or logistics industry. She will be responsible for handling customer queries, coordinating with internal departments, and ensuring high levels of client satisfaction.

Key Responsibilities:

Handle inbound and outbound customer communication via calls and emails. Assist clients with shipment updates, documentation, and issue resolution. Coordinate with operations, sales, and documentation teams to ensure timely service delivery. Prepare and share shipment status reports with clients. Ensure all customer interactions are logged and documented properly in CRM systems. Maintain up-to-date knowledge of freight forwarding procedures, terms, and documentation. Escalate unresolved issues to appropriate departments as needed.

Candidate Requirements:

Experience:

1-4 years in customer service role within the freight forwarding/logistics industry.

Education:

Graduate in any discipline (Preferred: Logistics/Supply Chain Management).

Communication Skills:

Excellent verbal and written communication in English.

Computer Skills:

Proficiency in MS Office (Word, Excel, Outlook) and basic CRM systems.

Interpersonal Skills:

Strong coordination and client-handling abilities.

Others:

Must be detail-oriented, proactive, and customer-focused.

Work Details:

Job Location:

Sky2C Freight Systems (I) Pvt. Ltd., Noida Sector-2

Working Hours:

Day Shift (Mon - Sat)
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Morning shift
Experience:

Customer Service: 1 year (Required)
Language:

English (Required)
Work Location: In person