Job Description

Project Role :

Custom Software Engineer

Project Role Description :

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills :

Java Enterprise Edition

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Experience: 8+ years Domain: Java Developer/Contact Center About the Role We are looking for a highly skilled IVR Developer with strong experience in Contact Center application development and infrastructure. The candidate will be responsible for designing, developing, and maintaining Interactive Voice Response (IVR) applications and integrating them with enterprise contact center solutions such as Genesys and Conversational IVR. Key Responsibilities o Design, develop, and maintain IVR applications using Java, J2EE, Spring, VXML, and REST APIs. o Work on Contact Center solutions including IVR, Conversational IVR, Genesys, Call Routing, and Media Bar components. o Participate in requirement analysis, design reviews, and solution discussions with business and technical teams. o Develop reusable components and ensure scalability and reliability in IVR solutions. o Integrate with backend systems using JSON, RESTful web services, and databases such as Oracle and MS SQL. o Utilize source code management tools like GIT, RTC, or SVN for version control. o Implement and maintain CI/CD pipelines for automated build and deployment of IVR applications. o Collaborate with cross-functional teams for issue resolution, performance optimization, and production support. o Stay updated on new technologies related to Voice Biometrics, Speech IVR, and AI-driven voice applications. Qualifications & Skills o Bachelor's degree in Computer Science, Electronics, or related field. o Minimum 8 years of experience in Contact Center application development or IVR systems. o Strong hands-on experience with Java, J2EE, REST, JSON, Spring Basics, and VXML. o Knowledge of Voice Biometrics and Speech IVR solutions (good to have). o Familiarity with Oracle and MS SQL databases. o Experience with version control systems (GIT/RTC/SVN). o Exposure to CI/CD tools and practices. o Excellent analytical, problem-solving, and troubleshooting abilities.




15 years full time education