Job Description

Project Role :

Custom Software Engineer

Project Role Description :

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills :

Java Enterprise Edition

Good to have skills :

NA

Minimum

7.5

year(s) of experience is required

Educational Qualification :

15 years full time education



Experience: 10+ years Domain: Contact Center / Telecom About the Role We are looking for a highly skilled DevOps Engineer with a strong background in Java and telecom/contact center technologies to manage and support our Banking IVR Platform. The ideal candidate will bring deep technical expertise, hands-on experience with enterprise IVR systems, and a strong commitment to platform reliability and continuous improvement. Key Responsibilities o Manage and support IVR, Media Bar, and Voice Biometrics infrastructure ensuring stability, performance, and security across Linux and Windows environments. o Provide L2/L3 Day 2 support for the banking IVR platform, driving issue resolution and service excellence. o Collaborate with business stakeholders and cross-functional teams to understand requirements and deliver scalable, reliable solutions. o Work on telecom systems such as Interactive Voice Response (IVR), Media Bar, CTI, Text-to-Speech, and Genesys. o Develop and enhance applications using Java, J2EE, Spring Basics, VXML, and CCXML. o Perform automation and scripting using Shell/Python for Linux system management and operational tasks. o Integrate web services and APIs, and work with Oracle and MS SQL databases. o Implement and maintain CI/CD pipelines using Git/GitHub, G3, Jenkins, Maven, and monitor systems via AppDynamics and Splunk. o Follow Agile methodologies and ensure adherence to Change, Incident, and Problem Management processes. o Demonstrate strong analytical, troubleshooting, and problem-solving abilities in complex, distributed environments. Qualifications o Bachelor's degree in Computer Science, Electronics, or related field. o Minimum 10 years of experience in the Contact Center or Telecom domain. o Proven expertise in IVR platform management, Java development, and DevOps processes.




15 years full time education