Job Description

Project Role :

Custom Software Engineer

Project Role Description :

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills :

Genesys Cloud CX

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to deliver scalable and high-performing solutions tailored to specific business needs. You will engage in problem-solving discussions, ensuring that the software solutions meet the evolving demands of the organization while maintaining a focus on quality and performance. Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. Roles & Responsibilities: - Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. - Build and optimize Outbound Dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets. - Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration. - Build and maintain integration with third-party systems via REST APIs using Genesys Data Actions. - Use Terraform to manage infrastructure as code, enabling reliable and repeatable deployments. - Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion. - Utilize VS Code, Git, and version control best practices to manage Genesys Cloud resources and custom logic. - Collaborate closely with product owners, testers, architects, and support teams to ensure robust and maintainable solutions. - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with stakeholders to gather and analyze requirements for software development. - Implement best practices in coding and software design to ensure maintainability and scalability. Professional & Technical Skills: - Genesys Cloud CX - Architect call flows, IVRs, voice bots - Outbound Dialer strategies and campaigns - REST APIs and Genesys Data Actions - Terraform - CI/CD pipelines - VS Code, Git, version control best practices - Must To Have Skills: Proficiency in Genesys Cloud CX. - Strong understanding of cloud-based application development. - Experience with agile methodologies and modern software development practices. - Familiarity with API integration and microservices architecture. - Ability to troubleshoot and resolve software issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in Genesys Cloud CX. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education