Job Description

Job Title: Customer Support Executive (International Voice Process)
Company: Alorica
Location: RMZ Eco Space, Pritech Park, Bellandur, Bangalore
Work Timing: US Shifts
Reports To: Team Manager
Education: Minimum 10+2 years of formal education
Experience: Open to both Freshers & Experienced Candidates

About Alorica
Alorica is a global leader in Customer Experience (CX) solutions and Business Process Outsourcing (BPO), offering services such as customer support and digital transformation.
We proudly serve Fortune 1000 companies across diverse industries.
At Alorica, we believe in being connected, bold, relentless, and true.

Position Overview
As a Customer Experience Agent (CEA), you will be the first point of contact for customers, providing assistance and information regarding products and services.
Your primary responsibility is to ensure customer satisfaction by resolving inquiries and issues through effective communication and problem-solving -- primarily over the phone.

Key Responsibilities

Answer customer inquiries related to products, services, pricing, and company policies Resolve customer issues and complaints with appropriate solutions Explain product features, benefits, and availability Handle customer orders, billing, and payment transactions Update and maintain customer account information Assist with returns and service exchanges Escalate complex issues to supervisors or specialized departments Maintain accurate records of customer interactions Ensure a positive and professional attitude at all times Collaborate with internal teams to ensure smooth service
Key Skills & Competencies

Good spoken English (Neutral or Reduced MTI/RTI) Strong reading comprehension Critical thinking and problem-solving skills Empathy and patience Service-oriented mindset Flexibility and adaptability Basic computer and desktop navigation skills Accountability and ownership Team coordination and collaboration
Salary Package

For Freshers
CTC: ₹3,20,000 per annum
Take-Home: Approx. ?22,000/month

For Experienced Candidates
CTC: Up to ₹3,50,000 per annum
Take-Home: Approx. ?25,000/month

Perks -Nigh shift allowance 200 Per day( Need to clock in minimum 2hrs from 12.00AM to 6.00 AM) only then candidate will be eligible for Night Shift allowance -Variable Pay -Joining Bonus of 10,000 post completing 90 Days. -One way cab facility from 8.00 PM to 8.00 AM

Job Type: Full-time

Work Location: In person