Job Description

CSR - Supporting Automobile Client
Your potential has a place here with TTEC's award-winning employment experience. As a

CSR

working on site in

Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba),

you'll be a part of bringing humanity to business. #experienceTTEC

Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM

Interested in Relocating? Virtual interviews accepted as well

What You'll be Doing

Deliver exceptional service to dissatisfied customers by demonstrating empathy and taking ownership of their case or enquiry with the objective of achieving a satisfactory resolution. This may include effectively liaising with internal and external support areas where appropriate.

Job Responsibilities

Deliver professional, empathetic customer service to ensure positive and consistent customer experiences. Resolve customer enquiries efficiently with a strong focus on first-contact resolution and priority management. Communicate clearly with customers and stakeholders, providing timely updates throughout the case lifecycle. Manage negotiations between customers and retailers while making policy-aligned financial decisions. Maintain accurate CRM documentation and ensure compliance with brand standards, KPIs, and SLAs. Continuously enhance product and process knowledge while sharing best practices to improve service quality. Handle complex, aged, or sensitive cases with professionalism, empathy, and sound judgment.

Ideal Qualifications

Experience managing complex or high-value customer service cases in fast-paced environments. Strong ability to recover dissatisfied customers through empathy, professionalism, and problem-solving. Proven negotiation skills with sound commercial and policy-based decision-making abilities. High emotional intelligence with the ability to manage sensitive and challenging situations. Excellent written and verbal communication with strong organizational and time-management skills. Proficiency in MS Excel and Word, with an interest or background in automobiles or related industries. Graduate qualification supporting professional credibility and career development.

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location

: India-Gujarat-Ahmedabad

Job

: _Customer Care Representative