Job Description

Job Title: Customer Support Agent - Premium Process

Job Type- Work from Office

Location-Lucknow

Employment Type: Full-Time

Shift: Rotational (24x7)

Salary: ₹18,000 to ?25,000 per month

Eligibility Criteria:

Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced, customer-centric environment

Key Responsibilities:

Provide prompt and efficient real-time chat support to customers, assisting with: Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners, restaurants, and store teams to ensure timely resolution of issues Demonstrate empathy, professionalism, and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards, response time metrics, and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge, company policies, and service updates

Contact:

For more details, please contact

HR Alviya at 8810706413.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund Work from home
Work Location: In person