Job Description

Monkstory, India's leading smart vegan footwear brand, is looking for a proactive and detail-oriented

Customer Service Executive

to join our team. This role is perfect for someone who loves problem-solving, enjoys creating smooth customer experiences, and is excited about working in a fast-growing, conscious fashion brand.

Key Responsibilities

Customer Service:

Respond to customer inquiries via email, WhatsApp, and phone in a timely and professional manner Handle return, exchange, and refund requests, ensuring smooth resolution Track and escalate order-related issues (delays, courier concerns, missing shipments) Maintain a high level of customer satisfaction by providing empathetic and solution-oriented communication

Operations Support:

Coordinate daily order processing and fulfillment with warehouse team Assist with quality check escalations and vendor coordination where needed Generate and share reports on returns, exchanges, and operational performance Support in process improvements to streamline operations and enhance efficiency

Skills & Qualifications

1-3 years of experience in customer service, operations, or e-commerce (preferred) Strong communication skills (written and verbal) in English & Hindi Excellent problem-solving and multitasking ability Familiarity with tools like Shopify, Uniware, Zoho, or similar platforms (preferred but not mandatory) High level of empathy, patience, and attention to detail Ability to work independently and take initiative
Job Type: Full-time

Pay: ₹20,392.60 - ₹32,654.80 per month

Work Location: In person