Job Description

A Customer Service Representative (CSR) is responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive customer experience. They may handle various channels like phone, email, or chat, providing support and information about products or services.

Key Responsibilities of a Customer Service Representative:

Handling Inquiries and Complaints:

CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary.

Providing Product/Service Information:

CSRs maintain a strong understanding of the company's offerings and can accurately and clearly explain them to customers.

Taking Orders and Processing Payments:

In some cases, CSRs may be responsible for taking orders, processing payments, and updating customer accounts.

Resolving Problems:

CSRs use problem-solving skills to identify and address customer issues, finding efficient and effective solutions.

Building Relationships:

CSRs aim to build strong relationships with customers by providing excellent service and being a point of contact for their needs.

Documentation:

CSRs keep detailed records of customer interactions and transactions, ensuring accurate and organized records.

Cross-Selling and Upselling:

In some roles, CSRs may be responsible for suggesting additional products or services that may benefit the customer.

Collaboration:

CSRs may need to collaborate with other departments to resolve customer issues and ensure a seamless experience.
Essential Skills for a Customer Service Representative:

Excellent Communication Skills:

Effective communication is crucial for interacting with customers, both verbally and in writing.

Problem-Solving Skills:

CSRs must be able to identify and resolve customer issues efficiently.

Active Listening Skills:

Paying close attention to customer needs and concerns is essential for providing accurate and helpful support.

Empathy and Patience:

CSRs need to be able to empathize with customers, especially when dealing with difficult situations, and remain patient while resolving issues.

Computer Skills:

CSRs may need to use various software and systems to access customer information and manage interactions.

Adaptability:

CSRs should be able to adapt to different situations and customer needs.

Positive Attitude:

Maintaining a positive and professional attitude is essential for creating a positive customer experience.
Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?32,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Overtime pay Performance bonus
Language:

English (Preferred)
Work Location: In person