Greet customers warmly and address their inquiries regarding garment styles, sizes, fabrics, and availability.
Guide customers to relevant sections of the store and assist with product selection.
Help with fitting room operations, ensuring a seamless try-on experience.
Problem Resolution
Handle customer complaints or concerns regarding products, pricing, or service.
Process returns, exchanges, and refunds in line with company policies.
Escalate unresolved issues to the supervisor or manager when necessary.
Product Knowledge and Recommendations
Stay updated on the latest collections, promotions, and sales.
Provide tailored recommendations based on customer preferences and needs.
Offer information about care instructions, fabric details, and product features.
Sales Support
Promote ongoing offers, discounts, and loyalty programs to customers.
Upsell and cross-sell products, including accessories and complementary items.
Assist at the checkout counter during peak hours to expedite the billing process.
Feedback and Reporting
Collect and record customer feedback to help improve service quality and product offerings.
Provide insights into recurring customer issues or product requests.
Store Standards
Ensure a clean, organized, and customer-friendly environment in the store.
Support visual merchandising efforts by maintaining displays and stock levels.
Job Specification (JS): Customer Service Representative - Garment Retail FieldQualifications
High school diploma or equivalent (preferred).
Additional training or certification in customer service is an advantage.
Job Type: Permanent