Job Description

Customer Support Executive - Vehicle Insurance (Incoming Calls)

Location:

Work From Home

Work Days:

Monday to Sunday

6 days Working

Shift:

Rotational (Australian Shift)

Job Overview:

We are seeking a highly skilled and customer-focused professional to join our

Vehicle Insurance - Incoming Call Process

team. The role involves assisting Australian customers with their vehicle insurance queries while ensuring a high standard of service delivery and customer satisfaction. Its not a sales process. So no targets will be there.

Key Responsibilities:

Handle inbound customer calls related to vehicle insurance policies and services. Provide accurate and timely information while maintaining professionalism and empathy. Record customer interactions and update relevant details in internal systems. Meet performance metrics related to quality, accuracy, and response time. Collaborate with internal teams to ensure effective issue resolution.

Required Skills and Qualifications:

Minimum

2 years of experience

in an

international customer support (voice) process

. Exceptional

verbal communication and interpersonal skills

. Proven ability to handle customers professionally and efficiently. Self-motivated with a customer-centric attitude. Must own a

laptop or desktop system

,

headset/headphones

, and have a

stable internet connection

. Flexibility to work

rotational shifts

(aligned with Australian time zones). Availability to work

Monday to Sunday

.

Employment Type:

Full-time | Work From Home

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.65 per month

Benefits:

Work from home
Language:

English (Required)
Work Location: In person