Job Description

Job Title: CSR Coordinator Location: Noida Responsibility & Authority Co-ordinate with BV China & USA office, Clients, Selling Office, Vendors & Factories and other concerns for audits. Receive Audit Requests from BV China & USA office, Clients, Selling Office, Vendors & Factories for audits and handle as described in GP025_SOP Accept and confirm the audit booking as described in SOP GP068_SOP for scheduling social audits, IBMS update and others as specified. Fully understand and follow the client\'s requirements and company Client Operating Procedures, Field Instructions etc. Ensure customer queries are attended and responded without any delay within 24 hours TAT or in stipulated time as defined/agreed with client. Ensure to complete all assigned trainings within defined/target time. Participate in all the training courses as and when scheduled Update the schedule data with job allocation for available resource in respective region. Complete file management and its retention and disposal after discussion with OO manager. Preparation of audit handling kit to Auditors, coordinate with Auditors for report submission, client queries, etc. Follow the requests till status is updated as Invoice Issued in IBMS. Tracking of complaint and praise logs. Update all the weekly/monthly reports as per head office/other selling office requirements. Comply with the requirements of ISO 17021 standard. Ensure confidentiality of information obtained during the course of employment in BV. Ensure that the equipment / other infrastructure provided by company are not mishandled / damaged. Support the Supervisor / Manager for any other job as assigned. Submission of official bills (if any) within 1 w eek of official work/travels Ensure to update your KPI\'s (objectives) in success factor. Review your monthly performance and take necessary actions to achieve defined KPI\'s. Ensure to update your development plan. Work with your trainer and N+1 to achieve your development objectives. Represent Bureau Veritas in front of clients, facilities/suppliers independently during communications. Working independently and Supervise during communication and interaction with clients, facilities/suppliers. Ensure to fallow all rules and regulations of Bureau Veritas to meet your Job responsibility expectations. Ensure to perform any job related assignment as required by N+1 or above.

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