Job Description

ob Title:

Customer Support Executive - Voice & Chat Process (UK Process)

Job Location:

Mohali

Shift Timing:

1:30 PM - 10:30 PM (UK Shift)

Working Days:

5 days a week + 2 alternate Saturdays

Process:

UK - Voice & Chat Support

:

We are looking for a Customer Support Executive to handle UK-based customers through

voice and chat support

. The ideal candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

Handle inbound and outbound customer queries via

calls and chat

Provide accurate information and timely resolutions to customer issues Maintain high levels of customer satisfaction Document customer interactions and update records accurately Follow process guidelines and quality standards Escalate complex issues when required

Required Skills & Qualifications:

Very good communication skills in English (verbal and written)

Strong listening and problem-solving abilities Comfortable working in UK shift hours Basic computer knowledge and typing skills Ability to multitask between voice and chat support Customer-oriented mindset

Preferred Qualifications:

Prior experience in BPO / Customer Support (Voice or Chat) is a plus Freshers with excellent communication skills are also welcome

What We Offer:

Fixed UK shift timing Stable 5-day work week Professional work environment Growth and learning opportunities.
Please share the CV at(navdhasharma@zouma.ai)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person