Job Description

JOB DESCRIPTION Key Responsibilities: ? Handle inbound and outbound customer queries regarding our software products via phone, email, and chat. ? Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner. ? Work closely with the technical team to escalate and resolve complex issues. ? Document customer interactions, feedback, and resolutions in the CRM system. ? Guide customers on software installation, features, and usage. ? Ensure customer satisfaction by providing prompt and efficient support. ? Assist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications: ? Education: Any graduate (preferred in IT, Computer Science, or related fields). ? Experience: 0-3 years of experience in customer support, preferably in a software/IT product company. ? Language Proficiency: Must be fluent in at least 0ne or more South Indian languages (Tamil, Hindi,) along with English. ? Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support. ? Soft Skills: Strong communication, problem-solving, and customer-handling skills. ? Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Ability to commute/relocate:

Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Hindi (Preferred)
Work Location: In person