Job Description

JOB DESCRIPTION

Key Responsibilities:


Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.


Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.


Work closely with the technical team to escalate and resolve complex issues.


Document customer interactions, feedback, and resolutions in the CRM system.


Guide customers on software installation, features, and usage.


Ensure customer satisfaction by providing prompt and efficient support.


Assist in preparing FAQs, user manuals, and helpdesk content.

Required Skills & Qualifications:


Education: Any graduate (preferred in IT, Computer Science, or related fields).


Experience: 0-3 years of experience in customer support, preferably in a software/IT product company.


Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Hindi, Kannada, and Malayalam) along with English.


Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.


Soft Skills: Strong communication, problem-solving, and customer-handling skills.


Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Schedule:

Day shift Fixed shift Morning shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Hindi (Preferred)
Work Location: In person

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