Job Description

JOB DESCRIPTION

Key Responsibilities:

? Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.

? Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.

? Work closely with the technical team to escalate and resolve complex issues.

? Document customer interactions, feedback, and resolutions in the CRM system.

? Guide customers on software installation, features, and usage.

? Ensure customer satisfaction by providing prompt and efficient support.

? Assist in preparing FAQs, user manuals, and helpdesk content.

Required Skills & Qualifications:

? Education: Any graduate (preferred in IT, Computer Science, or related fields).

? Experience: 0-3 years of experience in customer support, preferably in a software/IT product company.

? Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Hindi, Kannada, and Malayalam) along with English.

? Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.

? Soft Skills: Strong communication, problem-solving, and customer-handling skills.

? Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Schedule:

Day shift Fixed shift Morning shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Hindi (Preferred)
Work Location: In person

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