Job Description

The Customer Support Executive will be responsible for handling

customer queries, providing accurate information, and ensuring a smooth

customer experience. The role involves interacting with customers

through calls, emails, or in-person (as applicable), ensuring prompt

resolution and maintaining service quality standards.

Key Responsibilities

? Handle in bound and outbound customer calls related to mutual fund

services and account-related queries.

? Provide accurate information and guide customers on processes,

documentation, and service requests.

? Resolve customer complaints promptly and escalate issues when

necessary.

? Maintain records of customer interactions, transactions, and feedback

in the system.

? Coordinate with internal departments to ensure timely resolution of

issues.

? Ensure adherence to company policies, compliance, and security

guidelines.

? Achieve daily/weekly service targets and maintain high customer

satisfaction levels.

? Support walk-in customers (if applicable to the branch).

Skills & Qualifications

Required

? 10thto Degree(Any Qualification)

? 0-5years of experience in customer service (freshers can apply).

? Good communication skills in Gujarati, Malayalam,

Assam, Bengali, other languages and/or regional languages.

? Basic computer proficiency (MS Office, email drafting).

? Strong customer-handling and problem-solving abilities.

Preferred:

? Experience in BFSI or mutual fund domain.

? Knowledge of KYC, financial products, or customer service operations

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person