Job Description

Tapify is a fast-growing startup offering NFC-based Review Standees, Business Cards, Keyrings, and custom branding products. We serve customers across India and pride ourselves on smooth communication and fast support.

Position Overview:

We are hiring a

Customer Support Executive

who will take complete ownership of customer communication across all platforms.

Key Responsibilities

1? Customer Calls (Inbound & Outbound)

Answer all customer calls professionally. Provide information about products, orders, delivery updates, and customisation. Handle escalations and provide timely resolutions. Call customers for pending details (logo, links, customisation inputs).

2? Chat Support Across All Platforms

Respond to customer inquiries on: WhatsApp Business Instagram DM Facebook Chat Email Website Chat (if any) Maintain fast response time and a helpful tone. Share order updates, pricing, offers, and product guidance.

3? Shiprocket Escalation Handling (ONLY Issues - No Dispatch Tasks)

Raise and track Shiprocket disputes for: Weight discrepancies Fake RTO cases Courier delivery delays Lost shipments Follow up with KAM (Key Account Manager) for dispute resolution. Coordinate with customers for delivery confirmations if required.

4? Order & Support Coordination

Update customer issues and comments in Google Sheets / CRM. Coordinate with design & production teams if customer requests updates. Maintain a log of escalations and resolutions. Provide daily summary of customer issues and follow-ups.

Education Qualification

Minimum: Graduation (B.A / B.Com / BBA / B.Sc / Any equivalent degree)

Candidates with strong communication skills and customer support experience will be preferred.

Candidate Requirements

Excellent communication in

Hindi & basic English

. Confident on phone calls (must). Strong follow-up skills. Must know WhatsApp Web, calling apps, and basic Excel/Sheets. Experience with

customer support

or

e-commerce support

preferred.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Paid time off
Work Location: In person