Job Description

Position Details

Position:

Customer Relations Executive (CRE)

Locations:

Lajpat Nagar || Rajouri Garden

Salary: Fixed B/W -

?18,000 - ?22,000

Working Hours:

10:30 AM - 8:30 PM

Gender Preference:

Females Only

Position Overview

Step into the world of fashion jewellery with an exciting opportunity to build meaningful customer relationships and create memorable shopping experiences. As a CRE, you will play a key role in understanding customer needs, guiding them with the latest jewellery trends, and ensuring a smooth post-purchase experience.

This role is ideal for individuals who excel in customer interaction, value-driven sales, and maintaining long-term client relations. With a professional retail setup and a growth-oriented environment, this position provides a strong platform to build a rewarding career in the fashion jewellery industry.

We welcome confident, well-groomed, and enthusiastic candidates who are passionate about customer satisfaction and relationship management to be part of our team.

Key Responsibilities

Ensure all customer complaints and queries are resolved promptly and efficiently. Possess a strong understanding of jewellery products and current trends to guide customers effectively. Build and maintain lasting relationships with customers to encourage referrals and repeat visits. Manage post-purchase customer experiences to ensure high satisfaction levels. Support the sales process through appropriate add-on sales, maintaining a non-pressuring approach. Maintain accurate and updated customer records in the system. Achieve and maintain a conversion rate of

80% or higher

.

Requirements

Excellent communication and interpersonal skills. Knowledge of jewellery and current trends is an advantage but

not mandatory

. Strong problem-solving and customer service abilities. Ability to build rapport and maintain long-term customer relationships. Attention to detail with accurate record-keeping skills. Target-driven with a customer-centric mindset.

Why To Join Us?

If you are passionate about delivering excellent customer service and building strong customer relationships, this role offers a great opportunity to grow as a

Customer Relationship Executive

in the retail industry. With a supportive team, performance-driven culture, and professional work environment, you'll have the platform to create meaningful customer experiences, drive referrals, and contribute to a brand that values trust, elegance, and customer satisfaction.

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Paid time off
Work Location: In person