Job Description

:

We are looking for a

Customer Support Executive

to handle inbound and outbound calls, emails, and chat inquiries from US-based customers. The ideal candidate will assist travelers with bookings, cancellations, itinerary changes, and general travel-related queries while ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle customer queries via phone, email, and chat in a professional and courteous manner. Assist customers with flight, hotel, and package bookings, modifications, and cancellations. Provide accurate information regarding travel policies, fare rules, visa requirements, and other related services. Coordinate with airlines, hotels, and internal departments to resolve customer issues. Upsell or cross-sell travel products when appropriate. Maintain detailed records of customer interactions and transactions. Ensure service quality and adhere to company standards and performance metrics.

Key Requirements:

Experience:

1-3 years in a customer support role (preferably in a travel or BPO environment).

Education:

Bachelor's degree or equivalent qualification.

Skills:

Excellent spoken and written English communication skills. Strong knowledge of GDS systems (e.g., Amadeus, Sabre, Galileo) - preferred. Good understanding of US geography and travel regulations. Ability to work under pressure and handle escalations effectively. Strong problem-solving and multitasking abilities.

Availability:

Willing to work US time zones (night shift).

Key Highlights:

Attractive salary + performance incentives. Opportunity to work with an international customer base. Comprehensive training and growth opportunities. Supportive work environment with career development focus.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,569.00 per month

Benefits:

Commuter assistance Food provided Paid sick time Paid time off Provident Fund
Work Location: In person