Job Description

Location:

Netaji Subhash Place

Department:

Customer Service / Sales Support

Job Type:

Full-Time

Job Summary:

We are seeking a

Customer Support Executive

to manage customer interactions and support processes, including

Proforma Invoice processing

. The ideal candidate will assist customers with queries, handle documentation, and ensure a smooth pre-sales and post-sales experience.

Key Responsibilities:

Respond to customer queries via phone, email, chat in a timely and professional manner. Prepare and issue

Proforma Invoices

based on customer requirements and company guidelines. Coordinate with sales and finance teams to ensure accurate pricing, taxes, and terms in the proforma invoices. Follow up with customers on invoice confirmation, payments, and order processing. Resolve customer issues or complaints by identifying the root cause and offering appropriate solutions. Maintain accurate records of customer interactions, invoices, and follow-ups in CRM or ERP systems. Collaborate with internal teams (sales, logistics, technical, finance) to manage order status, delivery timelines, and service expectations. Meet or exceed performance targets including resolution time, invoice processing accuracy, and customer satisfaction. Stay updated on product information, pricing policies, and company procedures.

Key Requirements:

Bachelor's degree in Business, Commerce, or related field. Prior experience in customer service, sales coordination, or invoice processing is preferred. Strong knowledge of

Proforma Invoice preparation

and basic sales documentation. Excellent written and verbal communication skills. Good organizational and multitasking skills. Familiarity with CRM/ERP systems and Microsoft Office (especially Excel and Word). Ability to work independently and as part of a team.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person