Job Description

Who Can Apply?

We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry: As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in english and can speak hindi fluently .

? Any Graduate /12th /PUC passed - from any stream or discipline

? Candidates with active backlogs - are also eligible

? Freshers - looking to start their career in the BPO sector or EXP

? Experienced professionals - from any customer service background

? Job seekers looking for immediate joining

INDUSTRY : BANKING - BFSI

Role: Customer Support Executive - BANKING PROCESS

Work Location : Bangalore - Whitefield (Prestige shantiniketan ,crescent 3) .

Job Type : Full-time

Mode of Work : Work from Office

Total Openings : 170 +

For more details contact HR Hashir : 7411684007 Email: hashir.jafar@cogenteservices.com

Interview venue: Time from 9:00am Onwards ( 24th NOV to 28th NOV)

CONTACT HR _ Shabaaz post reaching the interview location - 8892141611 , 9945207470

Venue: 11th Floor, Cresent 3 building, Prestige Shantiniketan, Next to Nexus Mall, Hoodi,Whitefield (Entry from gate no:2) Map: ??https://tinyurl.com/3bscunzd? ?

Please refer to the below map location for route guidance and office infra view..

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What Is Expected from the Role?

Handle inbound call to assist customers with their queries or concerns.

No MTI or basic understanding - Clear and fluent speech essential .

Communicate effectively in multiple languages to address customer needs.

Maintain a positive, empathetic, and professional attitude at all times.

Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).

Key Responsibilities:

Provide voice-based support to customers in multiple languages.

Troubleshoot basic queries related to products, services, or accounts.

Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.

Escalate complex issues to the appropriate department/team.

Ensure confidentiality and security of customer information.

Meet and exceed daily/weekly performance targets (KPIs).

Regards

HUMAN RESOURCE TEAM

Job Types: Full-time, Permanent, Fresher

Pay: ?22,700.00 per month

Benefits:

Flexible schedule Health insurance Life insurance
Work Location: In person