Job Description

We are currently hiring for an International Voice Analyst role in , and we are looking for enthusiastic individuals, who have strong communication skills and are eager to work in a global environment.

: Voice - Analyst

As an Voice Analyst for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Answering incoming calls from customers in a professional and courteous manner.

Listening actively to customers and asking probing questions to fully understand their needs and concerns.

Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

Excellent verbal and written communication skills in English.

Previous experience in a customer service and sales role.

Ability to multitask, prioritize, and manage time effectively.

Strong problem-solving skills and the ability to think on your feet.

Comfortable working in a fast-paced environment.

Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Familiarity with basic computer skills and knowledge of CRM systems.

Education:

Bachelor's degree in any field is preferred.

Salary & Benefits -

Voice Analyst (US Voice Process)

In Hand: 23,100 Including the night shift allowance.

Holiday Pay: Double pay on National Holidays + compensatory off

Transport: Subsidized company cab/bus (optional deduction)

Insurance: ₹2 Lakh medical + ?5 Lakh accidental cover; ESIC; option for family coverage

Rewards: monthly/quarterly awards

Perks: Mobile recharge reimbursement till 1K Per Month

Leave: 24 paid leaves + 11 holidays + 2 weekly offs

Job Type: Full-time

Pay: ₹15,923.79 - ₹20,722.77 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person