Job Description

Job Title
Customer Service Associate (CSA)

Job Overview

Handle customer inquiries and provide professional support across communication channels Ensure a positive customer experience through timely and effective responses
Key Responsibilities

Respond to customer queries via phone, email, and other official channels Understand customer requirements and provide accurate information or solutions Maintain proper records of customer interactions and follow-ups Coordinate with internal teams for issue resolution and service delivery Handle customer complaints professionally and ensure satisfactory closure Support documentation, reporting, and administrative customer service tasks Follow organizational policies and maintain confidentiality at all times
Required Qualifications

Must possess a master's degree from a recognized institution Schooling must be completed through CBSE or ICSE boards Excellent verbal and written communication skills Strong interpersonal and customer-handling abilities Basic proficiency in computer applications and office tools
Skills and Competencies

Customer-focused mindset with strong problem-solving skills Ability to work independently and collaboratively within a team Good time management and organizational abilities Attention to detail and accuracy in work Ability to manage multiple tasks in a fast-paced environment
Job Type: Full-time

Pay: ₹8,086.00 - ₹10,659.30 per month

Benefits:

Cell phone reimbursement
Work Location: In person