Job Description

We are looking for a dedicated and articulate Customer Service Associate to assist clients with queries related to our legal services. The ideal candidate will handle inbound and outbound communication, explain service offerings, generate leads, manage case updates, and ensure client satisfaction in a professional and confidential manner.

Key Responsibilities:

Handle client queries related to legal services via phone, email, or chat Explain legal procedures, timelines, and required documents Generate and qualify leads by reaching out to potential clients Coordinate with legal teams and update clients on case progress Follow up for documents and ensure timely issue resolution Maintain accurate records and prepare reports on leads and client interactions

Key Skills Required:

Excellent verbal communication in Hindi, Bengali and English preferred Strong persuasion and lead generation skills Basic understanding of legal services or terminology (training will be provided) Patience, empathy, and ability to handle sensitive issues Proficiency in MS Office Good organizational and follow-up skills

Qualifications:

Minimum Qualification:12th Pass 0-2 years of experience in customer service, telesales, or legal support Freshers with good communication skills are welcome
Please share your CV at 6290373420

Job Types: Full-time, Permanent, Fresher

Pay: ?9,000.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Application Deadline: 19/07/2025
Expected Start Date: 21/07/2025