Job Description

Job Title:

Customer Service Associate (CSA)

Location:

Koppam, Pattambi

Job Type:

Full-time

Reporting to:

Store Manager

Job Summary:

We are looking for a friendly and customer-focused Customer Service Associate to assist customers, resolve queries, and ensure a smooth and positive shopping experience. The ideal candidate should have good communication skills and a helpful attitude.

Key Responsibilities:

Greet and assist customers in a polite and professional manner Handle customer inquiries and resolve complaints promptly Process sales transactions accurately using POS systems Assist with billing, returns, and exchanges Maintain cleanliness and order in the customer service area Coordinate with other departments for smooth store operations Maintain records of customer interactions and transactions Promote store products and services. Participate in D2D and promotion activities

Requirements:

Minimum 10th pass or equivalent Prior experience in customer service or retail is an advantage Good communication and interpersonal skills Basic computer knowledge Positive attitude and problem-solving abilities
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?13,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Fixed shift Morning shift
Education:

Secondary(10th Pass) (Preferred)
Language:

Malayalam (Preferred)
Work Location: In person