Job Description

Customer Interaction:

Responding to customer inquiries through various channels (phone, email, chat) and providing information about products or services.

Issue Resolution:

Troubleshooting problems, resolving complaints, and finding solutions for customer concerns.

Account Management:

Maintaining and updating customer records, processing transactions, and managing accounts.

Product Knowledge:

Staying informed about products, services, and company policies to effectively assist customers.

Communication:

Communicating clearly and professionally with customers, building rapport, and providing excellent customer service.

Documentation:

Documenting customer interactions, inquiries, and resolutions in the company system.

Sales and Lead Generation:

In some cases, CSAs may also be involved in generating sales leads or upselling products.
Job Type: Full-time

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person