We Are Hiring - Escalation Handling Executive (E-Commerce Process)
Are you great at solving problems and handling tough customer cases?
Join our team and help deliver exceptional customer experience.
Role:
Escalation Handling Executive
Location:
Bhopal (Onsite)
Salary:
?15,000 per month
Process:
Inbound & Outbound - E-Commerce
Experience:
Fresher/Experienced both can apply
Preference:
Candidates with E-commerce experience will be most preferred.
Important Note
Candidate must have good communication skills in English.
Profiles without strong English communication will not be considered.
Key Responsibilities
Handle escalated customer calls (orders, refunds, returns, delivery issues)
Provide quick and accurate resolutions
Coordinate with internal teams for case closure
Maintain CRM updates and case notes
Ensure timely resolution as per TAT
Identify recurring issues and share insights
Skills Required
Excellent English and Hindi communication
Strong problem-solving and decision-making ability
Ability to stay calm under pressure
Basic computer knowledge
E-commerce process knowledge is an added advantage
Interview Location
Our office will soon be relocating to:
Elegant Business Square, 3rd Floor, In Front of People's University,
Ayodhya Bypass, Bhopal
(Candidates must be willing to relocate.)