Job Description

About the Role

We are seeking a highly skilled Customer Service Associate to support international banking

customers for a leading global bank. The ideal candidate must have excellent English

communication skills and the ability to handle customer interactions with accuracy, clarity, and

professionalism.

Key Responsibilities

? Manage inbound/outbound customer queries related to international banking services.

? Provide prompt, accurate solutions and maintain a high standard of service quality.

? Ensure compliance with banking regulations, security protocols, and operational

guidelines.

? Record customer interactions in the system with clarity and attention to detail.

? Coordinate with internal departments to ensure timely issue resolution.

? Meet key performance metrics such as quality scores, productivity, and customer

satisfaction.

Required Skills & Qualifications

? Exceptional verbal and written English communication skills (mandatory).

? Ability to work in US night shifts.

? Graduation in any discipline (or as per organizational requirement).

? Prior experience in international customer service or banking process preferred; freshers

with strong communication skills may also apply.

? Strong interpersonal, problem-solving, and active listening abilities.

? Basic computer literacy and ability to navigate multiple applications.

Additional Details

? Shift: US Shift (Night)

? Competitive salary and 2 ways cab facility

? Comprehensive training and growth opportunities.

Job Types: Full-time, Fresher

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

Provident Fund
Application Question(s):

Do you have a Bachelor's Degree? Have you worked in BPO before? Do you have experience in International Bank Process? What is you current location? What's your notice period? Current ctc? Expected CTC? Date of Birth?
Work Location: In person