: Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support Job Type: Full-Time Languages: English and Punjabi Role: Permanent Job Summary We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently. Key Responsibilities: Customer Interaction: - Handle inbound and outbound customer calls in a professional and courteous manner. - Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction. - Resolve customer complaints and issues promptly, escalating to higher levels when necessary. Communication: - Provide clear and concise information to customers about products, services, and policies. - Communicate effectively in both English and Punjabi to cater to a diverse customer base. Problem-Solving: - Identify and resolve customer issues efficiently and effectively. - Provide accurate information and solutions by following company policies and procedures. Documentation: - Maintain detailed and accurate records of customer interactions and transactions. - Update customer information in the database accurately and promptly. Team Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in team meetings Job Types: Full-time, Permanent, Fresher Pay: 20,000.00 - 22,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Night shift
• US shift

Education:

• Bachelor\'s (Required)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Punjabi (Required)

Work Location: In person