Job Description

JD Description: - Responsible for End-to-End CRM activities from Sales Bookings to Documentation and Handover of Units to clients - Responsible to coordinate for post-Handover activities like Society Handover and complaint redressals - Responsible for ensuring timely resolution of customer queries and complaints and maintaining a proper mechanism to control the same - Coordinate with internal departments for quick and timely resolutions of all kinds of customer requests - Ensure Collections as per discussed targets every month - Ensure necessary actions are taken to keep outstanding under control - Communication with customers over the mail and phone - Coordinate with bankers for loan coordination and timely payments - Coordinate with clients and internally for timely ATS/Sale Deed Execution - Site visits for the respective project to assess progress from customers perspective - Prepare reports like outstanding, query analysis etc. - Ensure all kinds of changes are timely updated in documentation - Interdepartmental Coordination and with Sites as well - Should be able to lead a team of RMs for handling multiple projects. - Has to achieve desired results as per set / decided goals / KRA\xe2\x80\x99s. - Should have experience of enhancing customer experience in real estate industry - Should be apt in conflict resolutions - Needs to be a good administrator and team builder and motivator. Job Types: Full-time, Permanent Salary: 30,000.00 - 40,000.00 per month Schedule:

• Day shift
• Morning shift

• total work: 3 years (Preferred)